IMPORTANT INFORMATION REGARDING CORE SYSTEM UPGRADE
June 26, 2017 updated July 31, 2017
We are upgrading our core financial software to better serve you. We have planned and prepared for these upgrades for some time and are excited about improving and enhancing our products, services, and system functionality.
Beginning at the close of business Saturday, September 30, and continuing into Wednesday, October 4, we will be finalizing these upgrades to our core system. Most of our member access channels will be unavailable until we return to normal business on Wednesday, October 4.
Branch Locations – Our Arlington branch will be open Saturday, September 30. All branches will be closed Monday, October 2 through Tuesday, October 3, and will reopen Wednesday, October 4.
Visa Debit Cards and ATMs – You will be receiving a new ATM or debit card in the mail prior to the upgrade. Although you will need to activate the new card as soon as possible, you will not be able to utilize the new card until after September 30. During conversion weekend, September 30, your debit and ATM card will continue to work, but cash and purchase limits may be reduced. October 1 through October 3, your replacement ATM and debit card will work, but cash and purchase limits may be reduced.
Online and Mobile Banking (including Bill Pay) – During conversion weekend, September 30 to October 3, expect these services to be unavailable.
Checking and Savings Accounts – Your member number will not change, however the suffix will be different.
Direct Deposits, Automatic Payments, & Automatic Transfers – These will not be affected by the system upgrade and will continue to be processed as usual. No action is required on your part with regard to these items.
Loans and Lines of Credit – Your secured, unsecured, lines of credit or mortgage loans will remain the same.
Visa Credit Cards - Your Visa credit card service will not be interrupted.
What you can do to be prepared:
· Ensure your telephone numbers and address are correct in our system.
· Be aware of downtime (when certain services will be unavailable).
· Have alternate payment methods available such as cash, credit cards, and checks – just in case – during the upgrade weekend.
· Complete all necessary in-branch transactions prior to close of business Saturday, September 30.
· Be sure to obtain all needed information from online banking in advance.